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Terms and conditions


Payments for open access training are non refundable. If a learner is unable to join due to technical challenges, illness, childcare issues or personal emergencies, Lancashire Mind will endeavour to book them on another course at a later date.


Should a learner have to cancel at short notice, Lancashire Mind will endeavour to work with you to find another suitable date, however, if this is not possible you will be charged for the session. For funded or commissioned learner places, failure to attend may result in learners being charged the full cost of the learner placement if we are unable reallocate the place. Please note that we encourage learners to contact us as soon as possible to notify us of any attendance issues. For Virtual MHFA delivery we require 4 weeks notice prior to training delivery date of any cancellations due to the administration and postal distribution costs of learner resources.

Learner Wellbeing:

Trigger warnings are given at the beginning of each course to encourage learners to manage their own personal wellbeing during delivery. Lancashire Mind staff will work in accordance with our Safeguarding Policy to ensure the welfare and wellbeing of all attendees.

Scope Of Training:

Our trainers do not have the expertise to consult on issues individual attendees are facing or able to give advice to staff who are currently experiencing poor mental health. For advice on any additional services to support with these, please contact or after the training session for guidance.

Technical Support:

Lancashire Mind trainers and 'supporters' are not IT professionals. We encourage all learners to read the joining instructions prior to delivery date to ensure platforms are accessible and work with their organisation's IT Departments to ensure firewalls do not prevent attendance on the day. Lancashire Mind trainers/supporters will work with learners to support them to join but we are not specialists in IT.

Disruptive behaviour:

The trainer will endeavour to control any disruptive, challenging or inappropriate behaviour during the session, however, if any individuals continue to behave in this manner, they will be asked to leave the training session.

Personal Data:

Lancashire Mind will process, handle and store your data in line with our data protection policies, if you want more information about this or wish to have your data removed please contact Lancashire Mind aims to ensure the responsible and safe delivery of mental health training/sessions, therefore, if we are concerned about your safety or a member of your team's safety, or something occurs/is raised during virtual delivery that concerns us, we may have to break confidentiality in line with our safeguarding policies. Should your session be delivered by one of our associate trainers, they are responsible for handling your data in line with their own policies and addressing any safeguarding issues in line with their agreement with us.

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